There may be circumstances when you may have problems with your content insurance claim. If something like this happens, you need to first check your policy carefully just to make sure that your insurer is not permitted to deny all or part of any type of payment due to you.
In cases like this, you may feel like complaining. For this, you have to write to the company with all the details regarding your complaint along with ways of how you want it to be resolved. If you think you are not satisfied with the way the cheap contents insurance company has responded, then you need to make a formal complaint in accordance with the insurer's complaint procedure. Again, if you are not satisfied with the result of the formal complaint, then think of complaining further. All insurers are under the rules issued by the financial watchdog, the Financial Services Authority (FSA).
In case if you have a complaint about your cheap content insurance company, then you can very easily take it to the Financial Ombudsman service which is a free service provided to policyholders who have followed their insurers' complaint procedure. The Financial Ombudsman Service will then try to resolve the problem through negotiation. Again, if the problem is not resolved in this way, then Financial Ombudsman will announce formal investigation. Even if you are not satisfied with the decision at the end of investigation, you are free to go to the court. But one thing you should keep in mind, moving court should be the last option you should do because the amount of compensation that a court may offer is even less than what the Financial Ombudsman would have negotiated. So, you should always try out other possible ways of resolving the problem before you take up legal actions.
Before taking up any legal action against your insurer, you must be sure to have all the required evidence to prove your claim.
How to make a claim
You need to follow certain points before you make a claim on your possessions:
– You should always keep any receipts of extra costs that you may have to face because of damage or loss which you can claim back later.
– Check that your policy is current and that you have coverage for the situation.
– If some crime like theft has taken place at your house, you must complain it first to the police, keep the reference number and give it to the insurer if needed.
– Try to minimize any further loss or damage.
– When you contract your insurer, complete the insurance form properly and keep a copy of it with you.
But before all these, you must have the right content insurance policy which you can get by comparing a number of cheap content insurance quotes that you have collected. Compare and figure out the best one that suits your requirements.